Jose Manuel

Years of Experience in Spoken English classes

16

Teaching Experience in detail in Spoken English classes

14+ years of experience… …meticulous in the pursuance to achieve perfection at what is bestowed upon! - Started-off as a freelance writer for “The Hindu”. Simultaneously working as a tutor for IELTS and a curriculum designer of “Applied Communicative English (ACE)” for non-native speakers. - Also extended the freelance activities to teaching as a guest lecturer for a few colleges and as a public speaker at various institutions, International clubs and social organizations. - Professional life beyond freelance started with the co-authoring of a guide for students to help them study better, “The +2 Pal”. - A UK Software company pioneering Customer centric CRM solutions hired for an out-bound Voice Process to the UK & to train business owners increase profits. - Trainer handling an impressive clientele consisting of companies like ABN Amro, Standard Chartered and Verizon. - ‘Lead - training and content development’, Training Co-ordination, developing contents for company and clientele. Coordinating & managing a team of trainers and content developers (In-house & Freelancers). - ‘Training Manager’, managing a team of Technical, Comm. and sales trainers for US and ‘sales training for all business segments (USA, EMEA & Canada). Joined DELL as a ‘Senior Training Analyst’ designing trainings, certifying & training trainers. With an extended expertise in sales trainings and trainers. - ‘Director’ of a startup BPO establishing processes & acquiring fresh clientele. Customer support management for clientele. Managing clientele sites & teams on and off-site. Managing Training product development projects for Org. & clientele. Radio Programme & Ad production.

Years of Experience in Language translation services

16

Years of Experience in Corporate Training

16

Teaching Experience in detail in Corporate Training

Since December 2001…. Freelance Writer “The Hindu – metro plus”. Entrepreneur & Trainer. IELTS training & “Applied Communicative English (ACE)”. Guest lecturer & Public speaker at Educational institutions and social organizations. Co-author “The +2 Pal”. A guide for +2 students. Business Development. Software Sales & Support, Customer centric CRM solutions. Out-bound UK Voice Process. Customer Support & Voice Coach. Inbound US Voice Process. Technical Support. Senior Trainer. Training a clientele that included ABN Amro, Standard Chartered and Verizon. Training Manager, Abu Dhabi. Training & Consulting. People Manager, Branch Accounts, Business Development, and Training Co-ordination (PMP, CCNA, Corporate Training…) Lead – Training & Content Development. Corporate Training, Training Co-ordination, Training Content Development, Content Writing. Senior Training Analyst - Sales Training, Training Content development, Sales TNA. Training Manager – Communication, Process & Sales training team management for USA, EMEA & Canada. Manage Training Specialists & Analysts, Trainer IDP, continuous Trainer skill development, Utilization, etc.

Years of Experience in IELTS Coaching classes

20

Years of Experience in Sales Training classes

16

Years of Experience in Soft Skills Training Classes

16

Years of Experience in Personality Development Training Classes

16

Years of Experience in Communication Skills Training

16