IdentityHaving 11 years of Experience in the Field of IT Development in database programming languages using Oracle PLSQL and also Production support (AMS) Handling the Multiple Application at the same time to Monitoring and Bug Fixing the Issues.
Exposure to various stages of SDLC.
Customer-focused performer committed to quality in every task from personal interaction with co-workers and users to the high level of service provided to company/customer.
Ability to manage many diverse and conflicting tasks at the same time.
Ability to work effectively in a fast-paced, high volume, deadline-driven environment.
Enthusiastic learner who quickly grasps concepts and technical skills.
Ability to balance multiple demands and work both independently and as part of a
Team to develop solutions
Respond to production issues as per defined SLA and to adhere to the process followed at every step.
Interact with clients, other teams to bring the open application issues to closure and on SLA
To co-ordinate for any production releases, outbound activities pre and post the activity.
Ensure the application availability 100% at any time and after any production implementation/deployment activities
To monitor the corporate system applications. If Any Tickets came, we have to acknowledge the ticket within the time without SLA Breach and Resolve on time and updated in the service now tool Frequently for INC and WO.PBI, PKE.
If the problem occurred Multiple times for the same issues.
