Suresh Diraviam

Facilitated recruitment events and coordinated new associate orientations, training, and scheduling
Contributed in managing and measuring the success of training process, collaborated with departmental heads on all training activities, and provided in the moment coaching, action plans, and performance management for associates.
Built relationships with the team across all levels and acted as a conduit of collaboration between front of house and back of house
Significantly improved each departments performance within 6 months
Generated an optimal training deployment plan covering more than 200 people by using standard operating procedures as designed by Organization.
Implemented tracking and accountability controls to ensure follow through of all processing requirements and aligned technical training drastically improving retention 100%
Briefed top level management on status of training program and future plans
Managed multiple projects including curriculum development and instructor career progression plans.