IdentityKey Skills: Service operation, network management, Repair Centre operation, Customer Relationship Management, Service delivery, Escalation management. Customer service Management, excellent communication skills, team management skills, training & Development.
I have 20 years of working experience with Multinational organization (CONSUMER ELECTRONICS AND TELECOMMUNICATION SECTOR) like SONY, NATIONAL PANASONIC,PHILIPS ,TATA SKY & SAMSUNG.
Mainly into Service operation and network management, Customer Relationship Management, Service delivery, Escalation management and Customer service Management.
Apart from the above operational skills, part of my profile was also into imparting training of staff at various contact points of the organization. Further I was the single point contact with the media and other regulatory bodies, legal and non legal which included written and verbal communications.
Presently engaged as an external faculty for training and development (soft skills) in Management Institute (BHAVANS).
Last assignment was with Castle Media SPYKE Technologies Ltd. Unit Head – Noida.
