IdentityWorking closely with Problem/Change Management, technical and business groups to improve our maturity levels and adoption of Incident Management processes.
Provides Incident Management reporting to executive management teams.
Acts as Lead Incident Manager (LIM) of regional incidents and leads cross-functional, international project teams for the management of high-risk incidents.
Responsible to execute and manage the Incident and Problem management processes to ensure optimal overall performance.
Provide process performance reports to management and attend reviews (reports are created by reporting team).
Conducts management meeting and ensures customer sign off prior to incident resolution. Works on customer feedback as part of continuous process improvement.
