ITIL Intermediate – Life Cycle – Service Operations (SO),ITIL Intermediate Service Operations (SO),ITIL SO,ITIL Service Operations Training India-Bangalore,ITIL Service Operations Certification @Bangalore,ITIL Service Operation Training & Certification at Bangalore:SkillMetrix:Itil intermediate training in bangalore-itil intermediate capability osa,rcv,ppo,soa training in bangalore-itil intemediate life cycle so,sd,ss,st,csi training certification exam at Bangalore. SkillMetrix is a one stop training solutions to fulfill all your expectations and requirements from all available quality frameworks, practices and standards like ITIL, PRINCE2,Cloud Computing, CobiT, ISO 20000, Six Sigma, PMP, ISO 27001,TOGAF etc. SkillMetrix deliver in-house, open-house and customized trainings across various domains. We would also like to keep you updated about our training domains like –IT Service Management, Project Management, Information Security Management and Quality Management, Business Management. SkillMetrix partners with accreditation bodies like PMI®, EXIN®, APMG and TUV. Why SkillMetrix: 1.Best in class instructors – All certified ITIL expert. 2.100% Passing Warranty 3.World class course material with inputs from Subject Matter Expert who scored 100% at ITIL Manager’s Bridge to achieve ITIL Expert Certification. 4.Great support Team. 5.Support from expert professionals even after training. 6.You can avail lucrative discounts. Training Details: •Location of Training: Bangalore •Duration of Training:2 Days

Topics Covered

Introduction ? The main purpose and objective of service operation ? The scope of service operation ? The context of service operation and the service lifecycle ? The value to the business ? Service operation fundamentals Service Operation Principles ? Achieving balance in service operation ? Providing good service ? Involvement in other lifecycle stages ? Operational health ? Communication ? Documentation ? Service operation inputs and outputs Service Operation Process ? For each of the processes the following subsections of the books will be included or excluded: ? Included: o Purpose and objectives o Scope o Value to Business o Policies, principles and basic concepts o Process activities, methods and techniques o Triggers, inputs, outputs and interfaces o Critical success factors and key performance indicators o Challenges and risks ? Excluded: o Process activities, methods and techniques o Process information management Common Service Operation Activities ? Monitoring and control ? IT operations ? Server and mainframe management and support ? Network management ? Storage and archive ? Database administration ? Directory services management ? Desktop and mobile device support ? Middleware management ? Internet/web management ? Facilities and data centre management ? Operational activities of processes covered in other lifecycle stages ? Improvement of operational activities Organizing for Service Operation ? Functions o Service desk function o Technical management function o IT operations management function o Application management function ? Roles ? Service operation organizational structures Technology Considerations ? Technology, tools and telephony requirements for the service operation processes and functions, including: o Generic requirements o Event management o Incident management o Request fulfillment o Problem management o Access management o Service desk Implementation of Service Operation ? Managing change in service operation ? Service operation and project management ? Assessing and managing risk in service operation ? Operational staff in design and transition ? Planning and implementing service management technologies Challenges, Critical Success Factor & Risks ? Challenges ? Critical success factor ? Risk

Who should attend

The target group of the ITIL Intermediate Qualification: Operational Support and Analysis Certificate includes, but is not restricted to: • IT professionals • Business managers • Business process owners • Individuals who require a deep understanding of the ITIL Certificate in the Operational Support and Analysis processes and how it may be used to enhance the quality of IT service support within an organization • IT professionals who are working within an organization which has adopted and adapted ITIL and who need to be informed about, and thereafter contribute to, an ongoing service improvement programme • Operational staff involved in event management process, incident management process, request fulfilment process, problem management process, access management process, service desk, technical management, IT operations management and application management, and who wish to enhance their role-based capabilities • Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications • Individuals seeking the ITIL Expert Certificate in IT Service Management for which this qualification can be one of the prerequisite modules • Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite.

Pre-requisites

ITIL V3 Foundation Certificate

What you need to bring

During the training we will provide you with: Hard Copy Student Handbook (Slide and note) Key concept guide (Prepared as per exam focusing on exam as per syllabus)

Key Takeaways

ITIL Intermediate SO Training & Certification