Professional Call Center And  BPO Career Success Training

About The Course:

Do you seek to learn and master the skills to attain excellence in Call Center and BPO sector ?  

If yes, then grab this opportunity to avail the best trainings of experts to nurture your talent and gain expertise to handle calls efficiently, impressing the clients in a confident way.

The course focuses on all-round personal and personality development required for excellence in call center or BPO or ITES field.

The course includes various aspects like accent neutralization and language training which enhance speech mechanisms, sounds, and articulation.

Care is taken in teaching and training the realms of communication skills and handling effectively customers in service centers.

We teach the ways to handle impressive telephone conversations and send responsive and strengthened mails.

Trainers thereby, deal with the details of these aspects for the benefit of the students.

(Class will be for 2 hours for 3 to 4 days per week, per month for 3 month.

It is a monthly class for 3 month cycle with various modules depending on the candidates requirements & level).

Topics Covered

The course will encompass the following important topics:

Accent Neutralization Training

English Language Training

Communication Skills Training

Customer Service Training

Telephone Etiquette

Email Etiquette Training

Writing Skills Training

Business Etiquette Training

Cultural Awareness and Cultural Sensitivity Training

Who should attend:

The course can be attended by all career aspirants desiring to be successful in the call center or BPO or ITES sector. The course can also be availed by interested professionals who are already pursuing their career and wish to grow in their jobs.

Pre-requisites:

The candidates attending the course must have the willingness to learn the techniques and excel in the call center / BPO / ITES sector.

What you need to bring:

Willingness to learn the techniques and excel in the call center / BPO / ITES sector.

Key Takeaways:

The candidates attending the course will attain comprehensive training about the techniques to handle calls and the skills to excel thus, rendering a confident self esteem. Students attending the course will Learn proper accent neutralization Be more confidence about language Enhance speech mechanisms, sounds, and articulation Develop skills in handling effectively customers in service centers Attain more knowledge on how to handle impressive telephone conversations and send responsive and strengthened mails