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Salesforce is a popular cloud-based Customer Relationship Management (CRM) platform that helps businesses manage their customer relationships, sales processes, and marketing efforts. It provides a centralized hub for storing customer data, tracking interactions, and automating various business processes.
CRM, which stands for Customer Relationship Management, refers to the strategies, technologies, and practices that companies use to manage and analyze customer interactions and data throughout the customer lifecycle. The goal of CRM is to improve customer relationships, enhance customer retention, and drive sales growth by understanding customer needs and behaviors.
SFDC is an abbreviation for Salesforce.com, Inc., the company behind the Salesforce CRM platform. SFDC stands for Salesforce Dot Com, reflecting the domain name of the company's website. Salesforce offers a wide range of cloud-based solutions beyond CRM, including sales, service, marketing, and commerce clouds, as well as custom application development through its platform, Salesforce App Cloud.
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