How to Develop Rapport with Customers, Family members & friends

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Course offered by Sarwan Singh

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Our Hindi film industry has a very popular phrase about the lead actors. They say, “Our leading pair had a very good chemistry in this movie” What they mean is that the leading pair had a very good rapport. Good rapport is the foundation for any successful communication. Unfortunately most of us do not know to create good rapport. Developing good rapport in the beginning of all meetings is essential for sales & service professionals as they don’t get a second chance if they fail to create good rapport with their potential customer in first visit itself. There are many workshops being conducted on communication skills. These workshops are common for all professionals & generally they don’t include any input on how to create good rapport. Keeping this in mind; The English Academy has created a special ½ day workshop on How to Develop Instant Rapport with customers, family members & friends.

Topics Covered

(1) What is rapport & importance of rapport? (2) How to develop rapport with anyone. (3) How to improve body language for better rapport building. (4) 27 ideas call center agents use to develop rapport. (5) How to develop instant rapport using mimicking & mirroring. (6) How to use emotional triggers to develop instant rapport (7) How to use your aura to develop instant rapport

Who should attend

The workshop is well suited to any one who is keen to improve his/her communication skills. However; sales & service professionals will be benefited most in this workshop.

Pre-requisites

Basic knowledge is desirable though not essential.

What you need to bring

A note book & pen/pencil to take down notes is recommended.

Key Takeaways

1. What is importance of Rapport. 2. How to create good impression all the time 3. How to create rapport in general 4. How to create instant rapport

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About the Trainer

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Sarwan Singh

Executive Director-The English Academy, Baroda

20 Years of Experience

OBJECTIVE
Soft Skills Trainer

HIGHLIGHTS of QUALIFICATIONS
? Possess exceptionally good command over verbal English (Written & Spoken) & exceptionally good organizational skills.
? More than 6 years experience as Free Lance Soft Skills Trainer
? More than 20 years of professional experience up to General Manager/Chief Executive.

PROFESSIONAL EXPERIENCE
The list of the training programs conducted is attached separately.

Vocational Training Institute
Also running a Soft Skills Training Center ‘The English Academy’ in Baroda. Training Programs on Spoken English, Personality Development, IELTS, English Grammar etc are conducted in the Training Institute. Our flagship program is ‘Shaping Young Minds’. This program is specially designed for young working professions or those who are about to enter the professional life like engineers, MBAs, CAs & doctors etc.

PROFESSIONAL EXPERIENCE
? Worked as Chief Executive in H R Aircon Industries; Delhi for six years.
? Worked as Works Manager in Gujarat Liqui Pharma Caps (P) Ltd.; Baroda, an EOU Pharma unit for 3 years
? Worked as General Manager in Phelix Appliances Ltd. Baroda for 2 years
? Worked in Shriram Refrigeration Industries Ltd. Delhi 18 years. Rose to level of Asst. Gen. Manager. Last assignment as Unit Head of a unit at Silvassa factory employing 250 workers

WORK HISTORY
? 2007-todate: Free Lance Corporate Trainer for Soft Skills
? 2007- 2004: Works Manager at Gujarat Liqui Pharma Caps (P) Ltd.
? 1998-2004: Chief Executive; H R Aircon Industries
? 1995-1997: General Manager, Phelix Appliances Ltd. Baroda
? 1977-1995: Shriram Refrigeration Industries Ltd. Delhi. Asst. General Manager

EDUCATION
B. Sc. (Elect) Engg in 1977 from Delhi University.

TRAINING PROGRAMS ATTENDED
? Attended many training programs in Institutes like IIM-Ahmadabad, Tata Management Training Centre- Pune, NIITE- Mumbai & Ahmadabad Management Association, Ahmadabad etc

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